Harvard professor Barbara Kellerman writes about apologies and accountability. In American business circles, she says, most apologies come with little sense of shame or responsibility. That's less ...

I coach leaders and families through hard conversations. One pattern shows up again and ...

Sometimes, saying "I'm sorry" just doesn't cut it. We’ve all been on the receiving end of a half-hearted apology, and let’s be real—it’s frustrating. If you’re going to apologize, it's worth doing it ...

Prioritizing accountability in the workplace can build a culture where team members take ownership of their responsibilities, exceed expectations and work collaboratively toward shared goals. Rather ...

Stanley Milgram’s notorious obedience experiment shocked the world—literally. In the 1960s, he asked participants to deliver what they believed were painful electric shocks to a stranger, simply ...

You’ve made a mistake that negatively impacted someone, and you’d like to apologize. How can you provide the best apology? While writing my book, You Don’t Need to Forgive, I discovered that many ...

When corporate crises hit, the public looks to the CEO. From product recalls to workplace discrimination, to customer mistreatment scandals, CEOs are often thrust into the spotlight and forced to ...

The ability to apologize effectively stands among the most crucial relationship skills, yet it remains remarkably misunderstood. Many well-intentioned apologies fail to achieve reconciliation because ...