A chatbot can reduce prejudice against trans people—at least temporarily. Prejudice toward marginalized groups can be reduced through storytelling and empathetic, one-on-one conversations. Prior work ...

Sky is a chatbot designed to serve as the first line of customer support, responding to concerns within one minute, 24/7.

Recent research into artificial intelligence’s emotional capabilities indicates that AI chatbots – long dismissed as rule-based and mechanical – may be better at recognizing empathetic patterns in ...

Personalized interactions have been discussed as beneficial for learning for decades. Now, with the rise of generative artificial intelligence (GenAI), personalized artificial human-like conversations ...

Artificial Intelligence (AI) agents, particularly the large language models (LLMs) underpinning the functioning of ChatGPT and other popular conversational platforms, are now used daily by millions of ...

The next time you are texting with a customer service chatbot, frustrated because you can’t seem to schedule a visit with the plumber or change the booking date of your rental car, your AI-powered ...