Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

The 911 dispatcher accused of hanging up on a caller reporting the mass shooting inside the Tops supermarket in Buffalo, New York, last month has been fired following a disciplinary hearing. The ...

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(WXIA) -- Shanell Anderson's final words exposed fatal flaws in the nation's 911 system, but now the 11Alive Investigators have discovered AT&T precisely located the pond where Shanell was drowning ...

Empathy and calm under pressure define Bailey Johnson’s new role as a Fairfield County Sheriff's dispatcher, where mental health calls are rising.

A frantic call to 911 saved her life. Now she gets to thank the stranger for his help ...