The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Remodeling and updating your business is not only good for appearance, sometimes it's required. Ninety-five percent of most retail environments are required to do a minor remodel every five years-and ...

Today’s top leaders understand the importance of providing a good customer service experience. Learn how these leaders use customer service to grow their business. It’s easy for leaders to become so ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Excellent customer service is the backbone of any successful business and can help keep you top of mind for those looking for your products or services again. While providing good customer service ...

Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Before you contact customer service, gather the necessary paperwork. You’ll probably need your order number, account number, the date the transaction took place, and perhaps the warranty. In the case ...

One woman's advice on how to deal with customer service advisers has sparked controversy. Having to call customer helpline desks is never a pleasurable experience, whether it be endless call music or ...