Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced it has completed the acquisition of Voxeo ...

For Eckerd, outsourcing routine W-2 requests; for XO, selling synergies between voice and data transport, data and web hosting, and hosted IVR This one's a fairly prosaic, if widely marketable IVR: ...