The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Henderson, NV, Oct. 05, 2022 (GLOBE NEWSWIRE) -- via NewMediaWire-- Duo World Inc. (DUUO) announced today the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and ...

Contact centers have long been the backbone of customer service operations across various industries. With the advent of digital transformation, these centers are evolving to meet the demands of a ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The real benefits may still seem elusive to the broader enterprise communications, play, but Contact Center is another matter. There are still a lot of skeptics when it comes to the value of the Cloud ...

Mitel has announced the release of its Mitel AnyWare Cloud Contact Center solution as the latest addition to the company’s suite of cloud-based products. Mitel’s contact center solution is targeted to ...

NWN, one of the top cloud-based VoIP and Unified Communications (UC) providers in the country, has stepped up its march to be the "phone company of the future" by acquiring Collabramind, LLC, a small, ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

INDIANAPOLIS & OMAHA, Neb.--(BUSINESS WIRE)-- EMS Inc., a provider of outsourced contact center services, has selected Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, today announced that a leading global online and mobile ...

MARKHAM, ON, April 4, 2023 /PRNewswire/ -- Sangoma Technologies Corporation (STC:CA) (TSX: STC; Nasdaq: SANG) ("Sangoma" or the "Company"), a trusted leader in delivering cloud-based Communications as ...