Industry giants Walmart and Amazon are taking different approaches to a technology that could further automate shopping ...

I don’t think there is a single industry AI hasn’t touched, and e-commerce is certainly no exception. Chatbots, product recommendations, segment creation and churn prediction have been well underway ...

AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.

As more people use AI chatbots for search and shopping, what happens to small businesses who depend on web searches and online reviews? AI chatbot adoption is moving rapidly. We can already ask the ...

Retail’s AI-driven digital transformation is well underway. In 2026, more than ever, customers are looking to technology for smoother, hassle-free shopping experiences, while businesses harness it to ...

Amazon India and Flipkart are optimising their product listings for some categories to ensure better visibility on large language model (LLM) chatbots, people aware of the matter told ET. These ...

Artificial intelligence has revolutionized everything from health care to art. It's now filling voids in some personal lives as AI chatbots are becoming friends, therapists and even romantic partners.

Every user interaction improves chatbot performance. Developers are therefore incentivized to boost user engagement. This can lead to sycophancy, emotional manipulation, and worse. Anyone who ...