Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

New research shows that browser based Tech Support Scams are starting to utilize services normally found in legitimate call center operations. These services, called call optimization services, are ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--DDS Wireless, a global leader in fleet management technology, has officially launched Scheduled Routes, an advanced Routing & Scheduling Optimization ...