DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., the leading provider of call management solutions, today announced a new contract with International Community Marketing (ICM) in Florida for two new ...

Dubai-UAE, 19 October 2004-CTI Data Solutions (Part of the CTI Group Holdings), an innovator of enterprise-wide software engines and systems in the information technology industry, has announced that ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Voice communications in particular may take the form of interactive incoming call management systems (interactive voice response and automated call distributions systems) and outgoing voice ...