For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Faith writes guides, how-tos, and roundups on the latest Android games and apps for Android Police. You'll find her writing about the newest free-to-play game to hit Android or discussing her paranoia ...

Each frozen dollar from a chargeback or dispute means more than just lost revenue; it also corrupts customer trust, disrupts workflows and risks the brand's reputation. I've even seen high-risk ...