This article explores the five biggest mistakes leaders will make with AI agents, from data and security failures to human and cultural blind spots, and how to avoid them ...

For decades, we’ve been dreaming of a future made better by AI. Our collective vision of intelligent, autonomous, AI-powered assistants has been popularized by films like Her and series like Star Trek ...

The governance challenge is intensifying as digital systems increasingly optimize for machine consumption rather than human ...

AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern offer scalable, ...

Salesforce launched a suite of monitoring tools on Thursday designed to solve what has become one of the thorniest problems in corporate artificial intelligence: Once companies deploy AI agents to ...

Silverback AI Chatbot has announced an update to its AI Agents framework, extending the platform’s ability to support businesses in automating structured workflows and customer engagement processes.